How do we package and ship items to customers ?

Royal Mail 2nd Class Delivery

Royal Mail 2nd Class is used for all standard UK orders. This service aims to deliver within 2–3 working days, including Saturdays. It offers reliable nationwide delivery at an affordable rate and includes standard compensation for loss or damage. Delivery times may vary slightly during busy periods or postal delays.

Dispatch Times

Orders are prepared and dispatched within 1–2 working days. Once your order has been shipped, you will receive an email confirmation. Tracking is included only when stated on the product listing or if a tracked upgrade is selected.


Packaging Standards

Protection and Care

Every item is packaged securely to ensure it arrives safely. Depending on the product, we use:

  • Padded envelopes for small or delicate items

  • Bubble wrap for electronics, accessories, and refurbished goods

  • Cardboard boxes for bulkier or fragile items

  • Protective sleeves for books and paper goods

Refurbished and used items are tested before listing and packaged with extra care to reflect their condition and value.

Clear Labelling

Each parcel includes:

  • Your full delivery address

  • A return address for safety and postal compliance

  • Secure sealing to prevent damage during transit

How Do We Ship Your Order

Step‑by‑Step Process

  • Your order is placed through Big Cartel’s secure checkout.

  • We prepare and package your item within 1–2 working days.

  • Postage is purchased through Royal Mail.

  • Parcels are dropped off at a Post Office or Royal Mail parcel drop‑off point.

  • Royal Mail handles delivery to your address within the 2–3 day delivery aim.

If your parcel is delayed or missing, contact us and we will assist with Royal Mail’s investigation process.

Additional Information

  • Delivery times may be longer during holidays, strikes, or severe weather.

  • Please ensure your delivery address is entered correctly at checkout.

  • If an item arrives damaged, contact us as soon as possible with photos so we can help resolve the issue.